Policies

This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website and make purchases, particularly when involving online transactions. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

1. Information We Collect

Personal Information: At Ortho LifeCare, safeguarding the security and confidentiality of our customer’s information is our utmost priority. We are committed to never disclosing any personal details you provide, such as your name, address, phone number, email, or insurance details. Moreover, your purchase history remains strictly confidential and will not be shared with any third parties.
Payment Information: If you make a purchase, we collect payment information such as credit card details or other financial information. We prioritize your security by ensuring that your credit card information is never stored or visible to us when you make an online purchase; it is securely handled by our payment processor. For added safety, each time you place an order through our website, you will be required to again provide us with your credit card details. This measure ensures your financial information remains protected with every transaction.

At Ortho LifeCare, we uphold these commitments to provide you with a secure and transparent online shopping environment.

Device and Usage Information: We may collect information about your device and how you interact with our website, including IP address, browser type, pages visited, and referring URLs.

2. Use of Information

To Provide Services: We use your personal information to process and fulfill your orders, verify insurance coverage, and submit claims.
Customer Support: We may use your information to provide customer support and respond to inquiries.
To enhance our fraud prevention measures, we utilize IP address information to identify and mitigate fraudulent activities. Your IP address is stored along with your order information when you place an order. This helps us ensure the security and integrity of transactions on our platform.

3. Disclosure of Information

Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you.
Insurance Providers: We may disclose your information to insurance providers or third-party administrators to verify coverage, submit claims, and process payments.
Legal Compliance: We may disclose your information when required by law.

TAX EXEMPTION POLICY FOR PRESCRIBED MEDICAL ITEMS

Most of the products sold by us may qualify for tax exemption under Canadian tax regulations when purchased with a prescription issued by a medical practitioner specifically for use by the person named on the prescription. This policy is designed to provide clarity on how you can benefit from tax exemption when shopping with us:

Prescription Requirement: To qualify for tax exemption, you must provide a valid prescription from a licensed medical practitioner specifically for the person named on the prescription. This prescription must be submitted to us at the time of purchasing the product through our website.
Process: Upon receiving your prescription, our customer support team will review and verify the information provided. Once confirmed, we will assist you in placing your order with taxes waived as per Canadian tax regulations.
Timing: Please ensure that your prescription is submitted on or before the time of purchase to qualify for tax exemption. Taxes cannot be retroactively waived after an order has been processed without a prescription.
Contact Us: For any questions or assistance regarding tax exemption for medical items, please contact our customer support team at i nfo@ortholifecare.com. We are here to help.

PAYMENT METHODS POLICY

We offer the following payment methods to facilitate your purchases:

Credit/Debit Cards: We accept payments via Visa, MasterCard, and American Express. Your credit/debit card information is securely processed through our payment gateway to ensure safe and encrypted transactions.
Tax Exemption with Prescription: Certain medical items may qualify for tax exemption under Canadian tax law when purchased with a valid prescription. Please refer to our Tax Exemption Policy for more details.
Payment Security: Your payment information is always treated with the highest level of confidentiality and security.
Currency: All transactions are processed in Canadian Dollars (CAD)

For any questions or concerns regarding our payment methods, please do not hesitate to contact our customer support team at info@ortholifecare.com

RETURN OR REFUND POLICY

We prioritize the health and safety of our customers. Due to the nature of medical products and to ensure product integrity and safety, we do not accept returns or offer refunds for any medical products purchased through our website unless the product is damaged or defective upon arrival.

Exceptions for Damaged or Defective Products: Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team at info@ortholifecare.com within 5 days of receipt. We will gladly replace the damaged or defective item at no additional cost to you.
Conditions for Returns and Refunds: Damaged or Defective Products: To qualify for a replacement due to damage or defect, you must provide photographic evidence of the issue and retain the original packaging for inspection.